Shipping policy
Last Updated: 12th June 2026
At SootheWrap, we aim to ensure that your order arrives safely and on time. Please review the details below to understand our shipping process, timelines, and responsibilities.
1. Processing Time
All orders are typically processed within 2–3 business days after payment confirmation. Orders placed after 12 PM EST are processed the following business day. During high-demand periods (sales events, holidays), processing times may be slightly longer. We'll notify you by email if any significant delay occurs.
2. Important Notice: SootheWrap Version 2 Now Shipping
We recently released SootheWrap V2, which features an upgraded compression chamber design delivering a tighter pressure gradient for improved circulation response, the same ankle-to-calf-to-knee sequential wave, refined.
Because we're currently running V1 and V2 side by side to compare real-world performance, we can't guarantee which version your order will include. Fulfillment is mixed at this stage and we don't control which unit is picked per order.
Both versions deliver the same core sequential compression therapy and are identical in use. If you receive V2, you're getting our newest build. If you receive V1, you're getting the same device our earliest customers have relied on.
If you have any questions about which version you received, contact us at support@soothewrap.com
3. Shipping Time & Carriers
Once processed, delivery times depend on your location and selected shipping method:
- United States: 7–10 business days
- Canada: 7–12 business days
We use trusted carriers such as USPS, UPS, FedEx, and DHL.
4. Tracking Your Order
When your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your shipment. Please allow up to 48 hours for tracking information to update after receiving your confirmation email.
5. Delivery Confirmation
Once a package is marked as "Delivered" by the carrier, SootheWrap's delivery obligation is considered complete. If you can't locate your package after carrier confirmation:
- Check with household members, neighbors, or building reception.
- Verify your shipping address on your order.
- Contact the carrier directly for assistance.
SootheWrap is not responsible for lost or stolen packages after delivery confirmation, but our support team will gladly help you open an investigation with the carrier.
6. Incorrect or Undeliverable Addresses
Please double-check your address before completing checkout. If an order is returned due to an incorrect or incomplete address provided by the customer, a reshipping fee may apply. We are not responsible for delays or losses caused by incorrect shipping details entered at checkout.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, notify us within 7 days of delivery at support@soothewrap.com with clear photos and a brief description. Our team will investigate and may offer a replacement or refund depending on the situation.
8. Delays Beyond Our Control
Shipping times are estimates and may vary due to carrier delays, weather, customs, or other factors outside our control. SootheWrap is not responsible for delays caused by third-party logistics providers or unforeseen events. If your order has not arrived within 30 days of shipment, please contact us and we will assist you promptly.
9. Fraud Prevention
To protect our customers and business, SootheWrap reserves the right to:
- Request identity or address verification for high-value or suspicious orders.
- Cancel and refund any order flagged as potential fraud or unauthorized payment.
10. Contact Information
For any shipping-related inquiries, please reach our support team:
Email: support@soothewrap.com Business Hours: 8 AM–5 PM EST, Monday–Friday
12. Policy Alignment
This Shipping Policy should be read in conjunction with our Terms of Service, Refund Policy, and Privacy Policy. If there's a conflict, the more specific policy governs.
SootheWrap reserves the right to modify this policy at any time.